Shipping in all UK is free on all orders over £150. For orders under £150, a £5 shipping fee is applied at check out.
Yes, we ship all over the world using Royal Mail International tracked and signed service. Shipping costs will apply, and will be added at checkout.
European shipping is free on orders over £200. For orders under £200, a £10 shipping fee is applied at check out.
International shipping outside of Europe is free on orders over £250. For orders under £250, please see the below shipping fees applied at checkout:
North America £15
Rest of the World £20
UK and European taxes are included in the price of the product.
For orders outside of Europe, there may be duties and taxes incurred on your shipment that you will be responsible once the product arrives in your country. Please note this is not included in the price of the product and Grace Chou does not control or can advise on these fees as they vary by country. Please contact your local customs office to enquire about these rates.
UK orders are shipped the next working day via Royal Mail tracked & signed for service, Monday through Friday.
Orders placed outside the UK are shipped within 1-2 business days via Royal Mail International tracked and signed for service, with an estimated shipping time of 3-5 days. Please note this may take a bit longer, depending on your location.
Once your order is shipped, we will email you with a tracking number, so you can keep an eye on your golden delivery.
Should you change your mind after your item has been dispatched and refuse your order, you will be responsible for return shipping charges. We will reimburse you less the return shipping cost. Please note return rates will vary by country.
We offer UK and overseas returns within 30 days of receiving your jewellery. Please make sure all the original packaging is included in your return and there is no sign of jewellery wear.
Due to hygiene reasons we don't accept returns on earrings.
We are sorry you have chosen not to keep your jewellery. Please contact firstname.lastname@example.org with your order number to notify us of your return.
Customers are responsible for return shipping costs. We recommend using a secure tracked service to ensure all returns reach us safe and sound. If you choose to not use a tracked service, we will not be able to take responsibility for lost item returns.
Please note, for international returns, duties and taxes are not refunded.
All our jewellery is compliant with the legal UK Assay Hallmarking requirements which verifies our gold's karat and authenticity.
Gently scrub your jewellery with a soft bristle brush under warm water. Dry with a soft cloth and you are ready to go.
Remember all our jewellery and chains are precious and delicate, so treat them gently when you put them on and take them off.
Some of our jewellery has been carefully crafted by hand so there might be some slight variations from item to item. Please check the item description to see if your item has been made by hand.
Unfortunately this is not something we currently offer, but we do plan on running personalisation soon. Keep up to date on the latest releases through our email and Instagram.
Here are some helpful tips to find the perfect ring size for you:
Cut a piece of string or paper. Wrap the string or paper snugly around your chosen ring finger. Remember, if your hands are cold your finger size shrinks and if they are too warm they expand, so make sure your hands are at room temperature. Mark the spot where the string or paper meets and measure this using a ruler. Use the international ring sizing chart to determine your size.
Our precious golden necklace chains come in two variations:
Twist & Curb
Most of our necklaces come in adjustable sizes so you can choose to wear it short or long. Please check the product page to see the size and type of chain for each item.
You can contact us through the Contact Us page, or email email@example.com! We will be happy to assist you.